BPO Full Form: What is BPO?: If you want to do a job in the BPO industry, then it is very important for you to know about it like, what is this industry like. What work has to be done in it and what roles are given in it etc. Talking about the present, some candidates are eager to do jobs in this industry. This field is seen as both a part-time and full-time job.
BPO Full Form: What is BPO?
BPO Full Form is Business Process Outsourcing. This is a process of business dealing where an organization hires another company to complete its task. Which is the core business of a company and any additional work other than this core business which is needed by that company.
But if he is not a part of that company, then in such a situation, the company entrusts this additional work to another company, where does this whole process go to BPO.
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Let us explain this to you by giving a simple example.
Let’s talk about V! company, V! is a multinational telecommunication company. Whose basic business is to provide mobile network service to its customer, so that the customer likes calling, SMS, etc.
To take advantage of the service, but it is also necessary to provide other services to its customer like troubleshooting any problem related to the mobile network, information about mobile data, how to create IT infrastructure, etc. Have hired another company.
Those who have special knowledge in this work and it is their job to provide similar service. Due to this, time is saved, they do not need additional employees and the company also gets time to focus better on its main business.
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Type of BPO
According to the work and the BPO system is divided into 3 methods and at present, almost all companies work in this manner.
The company of one country entrusts the work of providing its services to the company of another country, enters into an agreement with the company of another country, this process is called Offshore Outsourcing.
A company entrusts the task of providing its services to another company, in which both the companies are from the same country. The process is called Onshore Outsourcing and Domestic Outsourcing.
A company gives the work of providing its services to the local company around it, this process is called Nearshore Outsourcing.
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Career In BPO
If you want to do a job in the field of BPO, then first of all it is very important for you to decide whether you are looking at it as a long term career or in the short term you see it as a long term career only when you have someone else. In BPO, No professional degree, and the chances of getting work (Job) in any other field are very less.
But if your relevant field is different like, engineering, marketing or management, etc. So you would be better off looking at it as a short-term career because experience in this field will not be counted in your core area.
Somewhere all the candidates work in this field due to financial constraints or for extra income and because of not getting jobs in their field. Right now due to the coronavirus lockdown, there has been a lot of impact on BPO companies and their jobs, so at this time people are facing problems in getting jobs.
Benefits of BPO Companies
Increase Sales & Productivity
BPO enables the companies to focus on their core business areas, not on other’s stuff. It saves time and helps in accelerating other projects and assisting their customer. Here expert people do the work efficiently, due to which the productivity improves.
Which companies will not like to reduce their investment, BPO system does the important work of reducing business cost. BPO Companies are not only reduces the cost but also helps in increasing productivity rate and increasing revenue too. Due to outsourcing, the company gets better services at lower rates, due to which they get the advantage of better market position as well as a competitive advantage.
BPO enables maximum utilization of limited resources. Outsourcing helps in testing new manpower and reclaiming resources. This increases productivity and reduces business costs.
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Disadvantages of BPO Job
In BPO there is often a possibility of communication problems between the customers and the customer care agent. As the customer says something else and the seller/employee hears something different, due to the chances of misunderstanding increase. Many times customers also use abusive words.
No one time of work is fixed in this BPO Job. Employees have to go on duty even at night, especially when they are on job in an international company, there is a possibility of health problems due to changing times.
Difference between BPO and Call Center?
- Many people believe that BPO and call center are the same and both have similar work processes but the truth is that call center is a part of BPO in a way but both are not completely similar. And their work process is also different to some extent
- BPO can be done both online and offline, so the call center is done online only.
- The call center involves only making and taking calls, then in BPO mails, meetings, printing, documents, calls, etc. is included.
- BPO works like a system whose purpose is to increase the productivity of your business while being a part of BPO includes helping your customer in the call center and promoting the product.
- To get a job in BPO, knowledge of computers and good English is mandatory, so it is necessary to have basic computer knowledge and communication skills in the call center. (Note: Jobs are available in Hindi and other languages in Domestic BPO and call center.)
- In BPO there are different departments like IT, finance, billing, etc. But in the call center, there is only a calling department.
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